Cart is empty At Nainaa’s Kitchen, we want you to be completely satisfied with your purchase. If you find that a product doesn’t meet your expectations, please review our Returns and Refund Policy:
Returns:
- We accept returns for products within 2 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.
- Provide clear photos of the damaged or defective product, and we will assist you in resolving the issue promptly.
Non-Returnable Items:
- Certain items are non-returnable, including perishable goods and items used or opened after purchase, unless they are damaged or defective.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service for returns to ensure that we receive your returned item.
How to Initiate a Return:
- Please contact our customer service team at customercare@nainaaskitchen.com to initiate the return process.
- Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
Nainaa’s Kitchen values your satisfaction and aims to make the returns process as straightforward as possible. If you have any questions or concerns about our Returns and Refund Policy, please don’t hesitate to contact us. Thank you for choosing Nainaa’s Kitchen for your culinary needs.
